All orders placed on the official Papino Cosmetics website (papinocosmetics.com) are processed within up to 2 business days after order confirmation, depending on current workload.
Once your order has been processed by our team, you will receive an email with tracking information. Deliveries to offices and addresses in Bulgaria are carried out by Speedy courier service.
Delivery time: 1–5 business days
Delivery cost:
To a courier office: free of charge
To an address in Bulgaria: 4.99 BGN
For orders over 60.00 BGN, delivery to an address is free
IMPORTANT: During BIRTHDAY, BLACK FRIDAY, or other promotional campaigns, we strive to process orders as quickly as possible. Please allow 2–7 business days for delivery. Thank you for your understanding!
Once your order has been handed over to the courier, you will receive tracking details via email. Please note that for some courier services, the tracking link may take up to 48 hours to become active.
International deliveries are available to over 20 countries, including the EU, USA, and Canada.
Please note that any customs duties, taxes, or other fees incurred as a result of international shipping are the full responsibility of the buyer. We (Enforce Digital Ltd., as the seller) are not responsible for paying any customs duties or other fees on shipments, and we cannot influence or calculate the time required for customs clearance.
The cost of international shipping is fixed at 19.90 BGN.
When placing an order through the official Papino Cosmetics website (papinocosmetics.com), please carefully review all information required for successful delivery – your full name, contact details, and shipping address.
Once your order has been handed over to the courier, we cannot redirect it to a different address.
If you encounter any issues with your order, please do not hesitate to contact us via the contact form on our official website.
Products should be returned in their original packaging, unopened and unused.
Please reach out to our Customer Service team at office@papinocosmetics.com to obtain a return number and instructions on how to return your order.
Customers are responsible for return shipping costs, except in cases of manufacturing defects or incorrect shipments.
Once we receive and check the returned item, your refund will be processed within 10 business days. Refunds are made using the same payment method used for the purchase.